F.A.Q.

/ F.A.Q.

frequently asked questions

Orders & Delivery

Why haven't I received my order confirmation yet?

Sometimes, your confirmation may take a little longer when we have many orders. Please wait up to an hour for your confirmation to arrive at your inbox. And please check your spam folder. If it takes longer than an hour, please check if you have filled in the correct email address and send us an email so we can send you your confirmation.

When can I expect my order to arrive?

Delivery time depends on your location and local delivery service. Under normal circumstances you should receive your order in The Netherlands in 1-2 working days. 

Orders sent to the rest of Europe will take 2-5 working days. Worldwide deliveries may take up to 2-7 working days.

Where can I check the status of my order?

In the order confirmation you will receive a link to check the status of your order. You can also check the status of all your orders when you are signed into your account.

What are the shipping costs?

We offer free shipping on all orders in Europe above €100. 

Worldwide orders …

How can I change or cancel my order?

Once we have received your order, we immediately send it out for shipment. If you wish to modify or cancel your order please contact us immediately. We will look into the status of your order and see if changes can be made. If your order has already been processed, you will need to wait until your order arrives and make a return.

Where can I check the status of my order?

In the order confirmation you will receive a link to check the status of your order. You can also check the status of all your orders when you are signed into your account.

Return & Refunds

How can I return my order?<br />

To return or exchange items, please fill in the Return Form that came accompanied with your order. All steps in relation to your return are described on the Return Form. If you haven’t received a Return From, please contact us immediately.
Orders must be returned unwashed and unused in the original packaging with all labels still attached.
We will offer a full refund on items within 30 days of receipt. Unfortunately, we can not refund any taxes duties charges or shipping fees for returns. Refunds will be done in Euros at the price paid upon original purchase.

When will I get my refund?<br />

We aim to process your refund within 7 business days after receiving your return. All payments will be refunded to your original payment method. Please allow up to 5 working days for your refund to be available on your account after processing your return (depending on your payment method).

Where can I check the status of my order?

All orders are processed carefully and inspected before shipment. We ask you to do the same immediately after receiving your order. If you find a defect on one or more items, please contact us immediately with a description of your problem and detailed photos of the defect. Please do not send damaged items back to us without contacting us first.

What are the shipping costs?

We offer free shipping on all orders in Europe above €100.
Worldwide orders …

How can I change or cancel my order?

Once we have received your order, we immediately send it out for shipment. If you wish to modify or cancel your order please contact us immediately. We will look into the status of your order and see if changes can be made. If your order has already been processed, you will need to wait until your order arrives and make a return.

I have received a damaged item, what should I do?<br />

All orders are processed carefully and inspected before shipment. We ask you to do the same immediately after receiving your order. If you find a defect on one or more items, please contact us immediately with a description of your problem and detailed photos of the defect. Please do not send damaged items back to us without contacting us first.

Orders & Payments

Why haven't I received my order confirmation yet?

Sometimes, your confirmation may take a little longer when we have many orders. Please wait up to an hour for your confirmation to arrive at your inbox. And please check your spam folder. If it takes longer than an hour, please check if you have filled in the correct email address and send us an email so we can send you your confirmation.

When can I expect my order to arrive?

Delivery time depends on your location and local delivery service. Under normal circumstances you should receive your order in The Netherlands in 1-2 working days. 

Orders sent to the rest of Europe will take 2-5 working days. Worldwide deliveries may take up to 2-7 working days.

Where can I check the status of my order?

In the order confirmation you will receive a link to check the status of your order. You can also check the status of all your orders when you are signed into your account.

What are the shipping costs?

We offer free shipping on all orders in Europe above €100. 

Worldwide orders …

How can I change or cancel my order?

Once we have received your order, we immediately send it out for shipment. If you wish to modify or cancel your order please contact us immediately. We will look into the status of your order and see if changes can be made. If your order has already been processed, you will need to wait until your order arrives and make a return.

Where can I check the status of my order?

In the order confirmation you will receive a link to check the status of your order. You can also check the status of all your orders when you are signed into your account.

other

Why haven't I received my order confirmation yet?

Sometimes, your confirmation may take a little longer when we have many orders. Please wait up to an hour for your confirmation to arrive at your inbox. And please check your spam folder. If it takes longer than an hour, please check if you have filled in the correct email address and send us an email so we can send you your confirmation.

When can I expect my order to arrive?

Delivery time depends on your location and local delivery service. Under normal circumstances you should receive your order in The Netherlands in 1-2 working days. 

Orders sent to the rest of Europe will take 2-5 working days. Worldwide deliveries may take up to 2-7 working days.

Where can I check the status of my order?

In the order confirmation you will receive a link to check the status of your order. You can also check the status of all your orders when you are signed into your account.

What are the shipping costs?

We offer free shipping on all orders in Europe above €100. 

Worldwide orders …

How can I change or cancel my order?

Once we have received your order, we immediately send it out for shipment. If you wish to modify or cancel your order please contact us immediately. We will look into the status of your order and see if changes can be made. If your order has already been processed, you will need to wait until your order arrives and make a return.

Where can I check the status of my order?

In the order confirmation you will receive a link to check the status of your order. You can also check the status of all your orders when you are signed into your account.